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Frequently Asked Questions
When will my order ship?
When will my order ship?
All orders are processed within 1–3 business days. You will receive a confirmation email with tracking details once your parcel has been dispatched.
How long does delivery take?
How long does delivery take?
Standard delivery typically takes 5–12 business days, depending on your location and local courier services.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been processed, we can assist with modifications or cancellations. Please contact us at info@noralondon.com as soon as possible.
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Yes — we offer hassle-free returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition.
Full policy will be available on our Returns page.
What should I do if my item arrives damaged or incorrect?
What should I do if my item arrives damaged or incorrect?
Please email our support team within 48 hours of delivery with photos of the issue. We’ll resolve the problem immediately and arrange a replacement or refund.
⭐ Get in Touch — Nora London
We’d love to hear from you. Whether you have a question about your order, need support, or simply want to connect with us, feel free to reach out using the details below.
Email Us
Please allow 24–48 hours for our team to respond to your enquiry.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.