Refunds & Return Policy
At Nora London, your satisfaction is our priority. If something isn’t quite right, we’re here to help. Please review the policy below before requesting a return or refund.
30-Day Return Window
You have 30 days from the date you receive your item to request a return.
To qualify for a return:
- The item must be in its original condition — unworn, unused, unwashed.
- All tags, labels, and original packaging must be included.
- You must provide a receipt or proof of purchase.
To start a return, please contact us at:
📩 info@noralondon.com
Returns sent back to us without first requesting approval will not be accepted.
Return Process
If your return is approved, we will provide instructions on:
- Where to send your parcel
- How to complete the return correctly
Customers are responsible for:
- The shipping cost of returning the item
- Any customs or handling fees associated with the return
If the wrong item was sent or the product is defective, please contact us immediately — we will make it right.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, email us at info@noralondon.com within 48 hours with clear photos.
We will assess the issue and arrange a replacement or refund.
Exceptions & Non-Returnable Items
Certain items cannot be returned:
- Perishable goods
- Personal care items
- Intimate or sanitary products
- Custom or personalised items
- Hazardous materials or flammable liquids
- Gift cards
If you’re unsure whether an item is eligible, please contact us.
Exchanges
The fastest way to exchange an item is to:
- Request a return
- Once accepted, send the item back
- Make a separate purchase for the new item
European Union 14-Day Cooling-Off Period
If your order is being shipped to the EU, you have the right to cancel or return your purchase within 14 days, for any reason and without justification.
The product must be:
- In the same condition as received
- Unworn, unused, with tags
- In its original packaging
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be issued to your original payment method within 10 business days
- Processing time may vary depending on your bank or card provider
If more than 15 business days have passed since approval, please contact us at:
📩 info@noralondon.com
Contact Us
If you have any questions regarding this policy or need further assistance, feel free to reach out anytime:
📩 info@noralondon.com