At NORA London, we want you to shop with confidence. We offer a 30-day money-back guarantee. Return requests must be submitted within 14 days of delivery, and items should be returned promptly once the return has been approved.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or other proof of purchase.

To start a return, please contact us at info@noralondon.uk before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.

If your return request is accepted, we will provide you with clear instructions on how to proceed. Items sent back without first requesting and receiving return approval will not be accepted.

We do not charge a restocking fee — this is for the benefit of our customers.

You can always contact us with any return-related questions at info@noralondon.uk.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants)
  
• Custom or personalised products (such as special orders)
  
• Personal care or hygiene-related products (such as beauty items)
  
• Hazardous materials, flammable liquids, or gases
  

If you have any questions or concerns about whether your specific item is eligible for return, please contact us before submitting a return request.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is approved and completed, you may place a separate new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without providing justification, in accordance with applicable EU consumer protection laws.

Refund and Return Details

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at info@noralondon.uk.

Return Shipping Costs

Return shipping costs are borne by the customer for change-of-mind returns, except where applicable consumer protection laws require the merchant to cover such costs.

Returned items must be securely packaged to avoid damage during transit.

All returns are handled in accordance with applicable consumer protection laws.

Need Help?

If you would like to return a product, please contact our customer support team before sending any items back. This allows us to assist you efficiently and ensure your return is processed smoothly.

We’re always happy to help with any return-related questions — simply reach out to us at info@noralondon.uk.