Privacy Policy

This Privacy Policy explains how Nora London (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, interact with our services, or make a purchase at noralondon.com (the “Site”).

By using our Site or Services, you agree to the practices described in this Privacy Policy.

Please take a moment to read this document carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or service improvements.
Whenever updates are made, the “Last Updated” date will be modified accordingly.
Continued use of the Site indicates acceptance of these changes.

2. Information We Collect

We collect several types of information to provide and enhance your experience:

a) Information You Provide Directly

This includes personal information you give us when:

  • Contacting customer support (name, email, message content)
  • Creating an account
  • Placing an order (billing/shipping details, address, phone number)
  • Processing payments
  • Subscribing to our newsletter

We do not collect financial data directly. All payments are handled securely by third-party processors.

b) Information Collected Automatically (Usage Data)

Like most websites, we automatically collect information such as:

  • IP address
  • Browser type & device identifiers
  • Pages viewed and time spent
  • Site interactions
  • Cookies and tracking technologies (e.g., analytics, performance cookies)

This helps us improve website functionality and user experience.

c) Information from Third Parties

We may receive information from:

  • Shopify (platform provider)
  • Payment processors (basic payment status only)
  • Marketing & analytics partners
  • Advertising platforms

All third-party partners comply with industry privacy standards.

3. How We Use Your Personal Information

We process your information for purposes such as:

✔ Order Processing & Fulfilment

To confirm purchases, deliver orders, manage returns, and provide updates.

✔ Customer Support

To respond to enquiries, resolve issues, and improve our service quality.

✔ Marketing & Personalisation

To show relevant promotions and updates—only if you consent or subscribe.

✔ Security & Fraud Prevention

To protect our store, customers, and transactional safety.

✔ Analytics & Improvements

To understand site behaviour and optimise performance.

4. How We Share Personal Information

We may share your information only with trusted third parties necessary to operate our business:

  • Shipping carriers (delivery purposes)
  • Payment processors
  • Customer service tools
  • Marketing & analytics partners

We do not sell personal information to third parties.

5. Cookies

Cookies are used to:

  • Improve site functionality
  • Remember preferences
  • Enable personalised content
  • Analyse traffic & performance

You can disable cookies in your browser settings, but some features may not work properly.

6. Third-Party Websites

Our Site may link to external websites. We are not responsible for the content, policies, or security of third-party sites.
We advise reviewing their policies before sharing personal information.

7. Children’s Data

Our Services are not intended for children under 16 years old, and we do not knowingly collect data from minors.

8. Security & Data Retention

We apply reasonable administrative and technical measures to safeguard your information, but no online system is completely secure.
Personal data is retained only as long as required for legal, business, or operational purposes.

9. Your Rights

Depending on your region (including UK/EU GDPR protections), you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Limit or restrict certain processing

To exercise any of these rights, please email us at:
📩 info@noralondon.com

10. Complaints

If you have concerns about how we process your data, please contact us via email first.
You may also lodge a complaint with your local data protection authority.

11. International Users

If you access our services outside the UK, your data may be processed in countries where we and our partners operate.
We use standard contractual protections where required by law.

12. Company Information

Nora London is the data controller for all personal information collected through our store and website.

For privacy-related questions, please contact:
📩 info@noralondon.com