Last updated: March 21, 2025

Privacy Policy for NORA London

This Privacy Policy explains how NORA London (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from noralondon.uk (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to any individual who uses or accesses our Services, including customers, website visitors, and others whose personal data we collect.

Please read this Privacy Policy carefully.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources in order to provide and improve our Services, fulfil orders, communicate with you, and comply with legal obligations. The type of information we collect depends on how you interact with our Site.

What Personal Information We Collect

1. Information You Provide Directly

When you use our Services, you may provide us with personal information including:

• Contact details: name, email address, phone number, billing and shipping address
  
• Order information: products purchased, payment confirmation, delivery details
  
• Account information: login credentials, account preferences
  
• Customer support communications: messages or information you provide when contacting us
  

2. Usage Data (Automatically Collected)

We automatically collect certain information about your device and interaction with our Site, including:

• IP address
  
• Browser type and device information
  
• Pages viewed and browsing behaviour
  

This information is collected using cookies and similar tracking technologies.

3. Information from Third Parties

We may receive information from third parties such as:

• Payment processors and shipping partners
  
• Marketing, analytics, and advertising partners
  
• Social media platforms, when you interact with our content or advertisements
  

How We Use Your Personal Information

We use your personal information to:

• Provide products and services: process orders, deliver products, manage accounts
  
• Communicate with you: respond to enquiries, provide order updates and support
  
• Marketing and promotions: send promotional emails and advertisements, where permitted by law
  
• Improve our Services: analyse site usage and enhance customer experience
  
• Security and fraud prevention: protect our Site and customers from misuse
  

Cookies and Tracking Technologies

We use cookies to improve site functionality, understand customer behaviour, and support marketing activities. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

For more details, please refer to Shopify’s Cookies Policy.

Disclosure of Personal Information

We may share your personal information with trusted third parties, including:

• Service providers (payment processing, shipping, IT services)
  
• Marketing and advertising partners
  
• Analytics providers
  
• Legal or regulatory authorities, when required by law
  

We may also disclose personal information in connection with a business transfer, such as a merger or acquisition.

Categories of Personal Information Disclosed

CategoryRecipientsIdentifiers (name, contact details)Service providers, partnersOrder and account informationPayment and shipping providersUsage data and IP addressesAnalytics and marketing providersLocation data (delivery-related)Shipping partners

We do not sell sensitive personal information.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
  
• Request correction of inaccurate data
  
• Request deletion of your data
  
• Object to or restrict processing
  
• Request data portability
  
• Withdraw consent for marketing communications
  

To exercise your rights, please contact us at: 📧 info@noralondon.uk

Managing Communication Preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link included in our communications. Transactional or service-related emails will still be sent when necessary.

International Data Transfers

Your personal information may be processed or stored outside your country of residence. We take appropriate measures to ensure your data is protected in accordance with applicable data protection laws, including UK GDPR.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

NORA London

📧 Email: info@noralondon.uk

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure full compliance with applicable data protection laws.